What do we do with your information?  1.0

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computers internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

As of November 1st, 2015, we have taken the decision to not automatically subscribe new customers to our newsletter, instead we provide an online form to subscribe to our newsletter, ensuring you have manually opted in to receive emails.

Delivery Policy  2.0

Our shared & reseller hosting plans are delivered instantly upon a cleared payment. Addons such as SSL Certificates, Dedicated IPs and billing software can take up to 24 hours to be processed.

Virual servers are processed within 24 hours of cleared payment. Dedicated servers do not have a guaranteed delivery time, our technicians aim to get all Dedicated Servers up and running within 3 business days. Addons such as SSL Certificates, Dedicated IPs and billing software can take up to 24 hours to be processed.

All SSL Certificates are processed immediately on successful cleared payment ("portal.mymbs.eu" only orders). SSL issuance depends on the certificate vendor which can take up to 10 business days.

Other services such as Theme Integration, Software Installation, domain registration/transfers have different delivery times and ranges from 24 hours to 72 hours to be completely delivered.

Please be aware all our services are classed as "virtual goods" and will not be delivered physically.

Payment Processing Policy  3.0

Musicboxser Limited (nor any of our subsidary companies) do NOT store credit/debit card details within our network nor do we share customer details with any 3rd parties.

Refund / Cancelation Policy  4.0

Our shared/reseller hosting plans have a no questions asked 30 Day Money back Guarantee, BoxBilling Pro Licences have a 7 day money back guarantee, SSL Certificates have a 14 day money back guarantee, other services, unless specified, do not have a refund policy meaning there is no refund policy, once delivered, refunds and cancellations will not be accepted and will remain active until expiry.

Contact Us  5.0

We allow all our customers to be able to contact us with three options, the first be our popular ticketing system, available 24/7/365. Our second contact method would be our live chat option, however not always available, we try to be online as much as possible. Our third contact option is by physical mail, all our contact details can be found on our contact us page. Our fourth option is by telephone, within the hours specified in our contact form, all customer may contact us with queries they may have.

Other  6.0

Musicboxset Limited is a company registered under Companies house in England & Wales No: 08530820. Musicboxset Limited is not VAT registered as we have not reached the annual revenue requirements of the UK.

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